Salesforce
We help you get more out of your Salesforce investments so you can build and sustain stronger customer relationships that drive business growth
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Delivering superior customer experiences depends on how well you understand their changing needs and expectations. In turn, this calls for various teams within the enterprise, such as marketing, sales, E-commerce, retail stores etc. to work together collaboratively keeping each customer’s interests front and center. In a digital world, this means omnichannel engagement with customers. Relevant data gathered from multiple digital and physical channels must be analyzed to detect trends. Actionable insights must be harvested to enable quick decision-making and subsequent action around product development, marketing, brand building, sales, customer service etc. Increasingly, business growth depends on building ecosystems and nurturing communities- which also need robust insights and agile actions
Altumind’s Salesforce team
Altumind’s Salesforce CRM team combines the “business savvy” and “technology smarts” to help your enterprise get more from the powerful Salesforce CRM platform. Like with any other investment, ROI depends on how well the CRM strategy reflects the business context of the enterprise and how smoothly and cost-effectively the platform is implemented and rolled-out (including integration with other systems, process changes to avoid inefficient workarounds, user training, measuring results etc.). Our Salesforce CRM platform experts work closely with your in-house teams to address the above aspects, thereby optimizing the ability of your enterprise to utilize the platform to drive tangible and sustainable business growth.
Salesforce Offerings
Our comprehensive services are flexible enough to let us start working with you at any stage- from initial brainstorming and platform selection through to implementation to outsourced management of the platform. The key to harnessing the powerful, multifaceted Salesforce CRM platform to realize targeted business outcomes is to ensure the right strategy, implementation, ingegration and ongoing optimization. Altumind’s customized services assist our clients at various stages of their Salesforce adoption journeys. We work with clients who have already implemented Salesforce and are looking to optimize RoI as well as those who wish to embark on a digital transformation journey powered by Salesforce’s state-of-the-art CRM and Marketing platform.
To help our customers optimize returns from their Salesforce CRM platform investments, our services include:
Advisory & Consulting
- Assessments
- Strategy and Roadmap
- System Optimization
- Instance Consolidation
- Lightning Conversions …
Implementation
- Sales/Service Cloud
- Marketing Cloud
- Partner Communities
- CPQ
- Lightning upgrades…
Integrations
- REST and SOAP
- Lightning Data Connect
- Outbound Workflows
- Boomi
- Jitterbit …
Managed Services
- 24*7 L1/L2/L3 Support
- Maintenance
- CEC
- ODC …
Case Studies
