Managed Services

Extending, streamlining and Modernizing Enterprise Applications and Infrastructure Support
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Different applications support different functions (Finance, HR, Operations, CRM, Compliance etc.) within your enterprise. To keep your business running smoothly, all these applications need to be well-maintained to ensure that they remain aligned to what the business needs. This also includes proactive monitoring of applications, managing upgrades and updates and providing users with Level 1/2/3 support on a 24×7 basis.

Maintenance and Support activities consume a large chunk of the enterprise IT budget because it is hard to find experienced talent to work on certain legacy platforms. Also, many older systems have “evolved” over time in a haphazard manner and are poorly documented. Inadequate in-house expertise in newer technologies such as Cloud, Analytics, IoT etc. while the high demand for talent in these areas is driving up costs.

Altumind’s Enterprise Applications and Infrastructure Support Services offer:

  • Mature processes and Innovative technology-based responses and solutions
  • Lower Applications and infrastructure downtimes and proactive monitoring for business continuity
  • Controlled and managed IT support spend.

Services Offerings

Different applications support different functions (Finance, HR, Operations, CRM, Compliance etc.) within your enterprise. To keep your business running smoothly, all these applications need to be well-maintained to ensure that they remain aligned to what the business needs. This also includes proactive monitoring of applications, managing upgrades and updates and providing users with Level 1/2/3 support on a 24×7 basis.

Maintenance and Support activities consume a large chunk of the enterprise IT budget because it is hard to find experienced talent to work on certain legacy platforms. Also, many older systems have “evolved” over time in a haphazard manner and are poorly documented. Inadequate in-house expertise in newer technologies such as Cloud, Analytics, IoT etc. while the high demand for talent in these areas is driving up costs.

Altumind’s Enterprise Applications and Infrastructure Support Services offer:

  • Mature processes and Innovative technology-based responses and solutions
  • Lower Applications and infrastructure downtimes and proactive monitoring for business continuity
  • Controlled and managed IT support spend
Enterprise-Applications-Management-Support

Enterprise Applications Management & Support

  • L1/ L2/ L3 Support 
  • QA & Functional Testing 
  • Technical Enhancements
  • Patch upgrades  
  • Bug-fixes
  • Period End Support 
cloud-managed-support

Cloud  Managed
Support 

  • Platform /Application Support & Troubleshooting
  • Cost and resource optimization
  • Cloud backup and recovery
  • Automation
  • Dashboard & Reporting
infrastructure-support

Infrastructure
Support

  • Cloud and On-prem
  • Desktops, laptops, Windows, Mac, Linux, Networks, Databases
  • Back-ups and Storage
  • Infra Monitoring
  • Development, Testing, CI/CD environments
helpdesk-support

Help Desk
Support 

  • Service Desk Operations
  • L1 Troubleshooting 
    & Triaging 
database-management

Database
Administration

  • Backup and Recovery 
  • Patching/Verification
  • Cloning 
  • Performance Tuning
  • Capacity Planning 

Expertise And Capabilities

When the right technologies and solutions are implemented in your business, they effectively support accelerated business growth. The question is why would you settle for the status quo of your current technology? Our clients have experienced increased business productivity with innovative technologies which can simply work for them in the background for supporting the daily Operational needs. With our technology accelerators for Test automation and Process Automation leveraging RPA platforms we can bring the necessary innovation to streamline operations, We also specialize in ML and AI technologies to intelligently automate processes and monitor operations to boost the security and operability of your business.

enterprise-package-apllications

Enterprise Package Applications

Oracle EBS 11i/12, Oracle Cloud Apps, NetSuite, SAP, Salesforce, ServiceNow, Zuora

DW-and-BI

DW and
BI

Snowflake, MicroStrategy OBIEE, Informatica, ODI, DAC, OWB, Hyperion, Tableau, Power BI

application-development

Application
Development

.Net, Java, Python, Drupal, Force.com, Delphi, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex

infrastructure

Infrastructure

AWS, Azure, Google, Oracle Cloud Infrastructure, Windows, Mac, Linux, Office360, SharePoint

QA-and-application-testing

Test Automation and ​ DevOps

Selenium, QTP, ALM, Tosca, Worksoft, UiPath Test Suite, TestLink, Burpsuite, Atlassian, Azure, AWS, Jenkins

process-automation

RPA and ML

UiPath, Automation Anywhere, Power Automate, UiPath AI Center, IQ BOT, TensorFlow, PyTorch

Contact Us

Contact us today to learn how we can support your business. Fill out the form and our expert will reach out to you.