Managed Services
Different applications support different functions (Finance, HR, Operations, CRM, Compliance etc.) within your enterprise. To keep your business running smoothly, all these applications need to be well-maintained to ensure that they remain aligned to what the business needs. This also includes proactive monitoring of applications, managing upgrades and updates and providing users with Level 1/2/3 support on a 24×7 basis.
Maintenance and Support activities consume a large chunk of the enterprise IT budget because it is hard to find experienced talent to work on certain legacy platforms. Also, many older systems have “evolved” over time in a haphazard manner and are poorly documented. Inadequate in-house expertise in newer technologies such as Cloud, Analytics, IoT etc. while the high demand for talent in these areas is driving up costs.
Altumind’s Enterprise Applications and Infrastructure Support Services offer:
- Mature processes and Innovative technology-based responses and solutions
- Lower Applications and infrastructure downtimes and proactive monitoring for business continuity
- Controlled and managed IT support spend.
Services Offerings
Different applications support different functions (Finance, HR, Operations, CRM, Compliance etc.) within your enterprise. To keep your business running smoothly, all these applications need to be well-maintained to ensure that they remain aligned to what the business needs. This also includes proactive monitoring of applications, managing upgrades and updates and providing users with Level 1/2/3 support on a 24×7 basis.
Maintenance and Support activities consume a large chunk of the enterprise IT budget because it is hard to find experienced talent to work on certain legacy platforms. Also, many older systems have “evolved” over time in a haphazard manner and are poorly documented. Inadequate in-house expertise in newer technologies such as Cloud, Analytics, IoT etc. while the high demand for talent in these areas is driving up costs.
Altumind’s Enterprise Applications and Infrastructure Support Services offer:
- Mature processes and Innovative technology-based responses and solutions
- Lower Applications and infrastructure downtimes and proactive monitoring for business continuity
- Controlled and managed IT support spend
Enterprise Applications Management & Support
- L1/ L2/ L3 Support
- QA & Functional Testing
- Technical Enhancements
- Patch upgrades
- Bug-fixes
- Period End Support
Cloud Managed
Support
- Platform /Application Support & Troubleshooting
- Cost and resource optimization
- Cloud backup and recovery
- Automation
- Dashboard & Reporting
Infrastructure
Support
- Cloud and On-prem
- Desktops, laptops, Windows, Mac, Linux, Networks, Databases
- Back-ups and Storage
- Infra Monitoring
- Development, Testing, CI/CD environments
Help Desk
Support
- Service Desk Operations
- L1 Troubleshooting
& Triaging
Database
Administration
- Backup and Recovery
- Patching/Verification
- Cloning
- Performance Tuning
- Capacity Planning
Expertise And Capabilities
When the right technologies and solutions are implemented in your business, they effectively support accelerated business growth. The question is why would you settle for the status quo of your current technology? Our clients have experienced increased business productivity with innovative technologies which can simply work for them in the background for supporting the daily Operational needs. With our technology accelerators for Test automation and Process Automation leveraging RPA platforms we can bring the necessary innovation to streamline operations, We also specialize in ML and AI technologies to intelligently automate processes and monitor operations to boost the security and operability of your business.
Enterprise Package Applications
Oracle EBS 11i/12, Oracle Cloud Apps, NetSuite, SAP, Salesforce, ServiceNow, Zuora
DW and
BI
Snowflake, MicroStrategy OBIEE, Informatica, ODI, DAC, OWB, Hyperion, Tableau, Power BI
Application
Development
.Net, Java, Python, Drupal, Force.com, Delphi, SharePoint, Discoverer OAF, Forms/PL SQL, SOA, Apex
Infrastructure
AWS, Azure, Google, Oracle Cloud Infrastructure, Windows, Mac, Linux, Office360, SharePoint
Test Automation and DevOps
Selenium, QTP, ALM, Tosca, Worksoft, UiPath Test Suite, TestLink, Burpsuite, Atlassian, Azure, AWS, Jenkins
RPA and ML
UiPath, Automation Anywhere, Power Automate, UiPath AI Center, IQ BOT, TensorFlow, PyTorch